| Authors | Hardgrave, B.C., Armstrong, D.J. |
| Source | Communications of the ACMVolume 48Issue 11 (2005) |
| URL | http://portal.acm.org/citation.cfm?id=1096000.1096028&coll=ACM&dl=ACM&idx=1096000&part=periodical&WantType=periodical&title=Communications%20of%20the%20ACM&CFID=1079773&CFTOKEN=55883622 |
| Keywords | Software Process Improvement, Case Study |